Your information, handled with care.
This Privacy Policy explains how MeerBay collects, uses, shares and protects personal information when you browse our website, create an account, place an order, contact us or otherwise interact with MeerBay.
Such as order details, contact information, account information and data needed to operate our store.
Including fulfilling orders, customer support, fraud prevention and improving the MeerBay experience.
For example with payment providers, delivery partners and service providers where necessary.
UK data-protection law gives individuals a number of rights regarding their personal information.
About this Privacy Policy
This Privacy Policy describes what you can expect MeerBay to do with personal information when you use our website or services.
It applies to personal information collected through MeerBay’s website, customer accounts, checkout process, contact forms, customer service communications and related retail activities.
This policy should be read together with our Terms & Conditions and any cookie information displayed on the website.
Who we are
MeerBay is a UK-focused online retailer offering wellness products, supplements, vitamins, collagen products and related goods.
For privacy-related enquiries, you can contact:
Email: sales@meerbay.com
Personal information we may collect
Depending on how you interact with MeerBay, we may collect the following categories of information:
| Category | Examples |
|---|---|
| Identity information | Name, account username or similar identifiers. |
| Contact information | Email address, telephone number, billing address and delivery address. |
| Order information | Products purchased, quantities, order value, order number, delivery method, returns and refunds. |
| Payment-related information | Payment status, transaction references and limited payment details supplied to us by payment providers. Payment-card processing is generally handled by specialist payment providers rather than MeerBay storing full card details itself. |
| Account information | Saved addresses, order history, account settings and login-related information. |
| Communication information | Messages you send through our contact form, emails and customer-support correspondence. |
| Technical information | IP address, browser type, device information, website activity, cookie identifiers and security logs where collected. |
| Marketing preferences | Your preferences about receiving marketing and similar communications. |
How we collect personal information
We may collect information directly from you when you:
- place an order;
- create or manage a MeerBay account;
- provide billing or delivery information;
- contact our customer-support team;
- submit a contact form;
- request a return or refund;
- subscribe to marketing, where offered; or
- otherwise provide information directly to us.
Certain technical information may also be collected automatically when you use our website through cookies, logs and similar technologies.
We may receive information from service providers involved in transactions, payments, deliveries, fraud prevention, analytics or other services used to operate MeerBay.
How we use personal information
We may use personal information for purposes including:
- processing and fulfilling orders;
- taking and confirming payments;
- arranging delivery;
- handling returns, refunds and customer-service requests;
- creating and maintaining customer accounts;
- communicating with customers about orders;
- responding to product, brand and general enquiries;
- protecting MeerBay, customers and payment systems from fraud or misuse;
- maintaining website security and reliability;
- complying with tax, accounting and other legal obligations;
- understanding how our website is used;
- improving products, website functionality and customer experience; and
- sending permitted marketing communications where applicable.
Our lawful bases for using personal information
Under UK data-protection law, we need an appropriate lawful basis for processing personal information. The basis depends on the purpose for which the information is used.
Contract
We may process information where necessary to enter into or perform our contract with you, such as processing an order, taking payment and arranging delivery.
Legal obligation
We may process information where necessary to comply with legal requirements, such as accounting, tax, consumer-protection or regulatory obligations.
Legitimate interests
We may rely on legitimate interests where appropriate, for example for fraud prevention, security, managing our business, improving services or responding effectively to customer enquiries, provided those interests are not overridden by your rights.
Consent
Where consent is required, such as for certain marketing or non-essential technologies, you may withdraw that consent at any time.
Orders and payments
When you place an order, we use information such as your name, billing details, delivery address, contact details and order information to complete the transaction.
Payment transactions may be processed by third-party payment providers. Those providers may process payment-card details and other transaction information according to their own privacy notices and legal obligations.
MeerBay may retain transaction references and payment-status information required to manage your order, refunds, accounting and fraud prevention.
Who we may share personal information with
We do not sell personal information simply as a source of customer data.
We may share information where necessary with service providers such as:
- payment processors and payment-service providers;
- banks or financial-service providers where relevant;
- postal services, couriers and delivery partners;
- website hosting and infrastructure providers;
- WooCommerce, WordPress or related technology providers where their services process relevant information;
- email and customer-communication providers;
- analytics, security and fraud-prevention providers;
- professional advisers such as accountants, insurers or legal advisers; and
- public authorities or law-enforcement bodies where disclosure is legally required or permitted.
Providers should receive only information that is reasonably necessary for the relevant purpose, subject to the arrangements and legal requirements that apply to them.
Cookies and similar technologies
MeerBay may use cookies and similar technologies to operate the website, maintain shopping-cart functionality, remember preferences, protect the website, understand usage and support other website features.
Some cookies are necessary for the operation of an ecommerce website, while others may relate to analytics, functionality or marketing.
Where consent is legally required for a particular cookie or similar technology, we aim to request it before that technology is used.
Marketing communications
If MeerBay offers newsletters, promotions or similar direct marketing, we may use your contact information for those purposes where permitted by law.
Where consent is required, we will aim to obtain appropriate consent before sending electronic marketing.
In limited circumstances, applicable rules may allow marketing to existing customers about similar products, subject to the legal conditions that apply.
You can unsubscribe from marketing at any time using the unsubscribe option provided in relevant messages or by contacting us.
Stopping marketing does not prevent us from sending necessary service communications relating to your orders, account, security or customer-support requests.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
Retention periods can vary depending on the type of information.
For example, order and transaction records may need to be retained longer than an ordinary contact enquiry because they may be relevant to accounting, tax, consumer-rights or legal obligations.
Where information is no longer required, we may delete, anonymise or otherwise securely dispose of it where appropriate.
International transfers
Some service providers used by MeerBay may operate or store information outside the United Kingdom.
Where personal information is transferred internationally, we aim to ensure that an appropriate legal mechanism or safeguard is used where required by UK data-protection law.
The precise transfer arrangements depend on the relevant service provider and processing activity.
How we protect information
We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.
Measures may include access controls, secure connections, account security, software updates, payment-provider security and other safeguards appropriate to the nature of our systems.
No website or internet transmission can be guaranteed to be completely secure, so customers should also protect their account passwords and devices appropriately.
Your data-protection rights
Depending on the circumstances and the lawful basis being relied upon, UK data-protection law may give you rights in relation to your personal information.
You may be able to request a copy of personal information we hold about you.
You may ask for inaccurate or incomplete personal information to be corrected.
In some circumstances, you may ask us to delete personal information.
You may have the right to ask us to restrict how certain information is used.
You may have the right to object to certain processing, including some processing based on legitimate interests.
In qualifying circumstances, you may have a right to receive certain information in a portable format.
Where processing relies on consent, you may withdraw that consent without affecting prior lawful processing.
You may object to the use of your personal information for direct marketing.
To exercise a relevant right, contact sales@meerbay.com . We may need to verify your identity before fulfilling certain requests.
Children
MeerBay is a general ecommerce retailer and is not intended to collect personal information directly from children as a core part of its service.
Where products are purchased for children, the purchaser should be an appropriate adult and should review all product information, age suitability and manufacturer instructions before use.
Questions and complaints
If you have a question or concern about how MeerBay handles your personal information, please contact us first:
Email: sales@meerbay.com
You may also have the right to complain to the UK supervisory authority for data protection if you believe your personal information has been handled unlawfully.
For organisations established in the UK, the relevant supervisory authority is generally the Information Commissioner’s Office (ICO).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to MeerBay, our website, service providers, technologies or legal requirements.
The latest version will be published on this page.
Where an update materially changes how we use personal information, we may take additional steps to bring the change to people’s attention where appropriate.
A privacy question?
If you want to ask how MeerBay uses your information or exercise a relevant data-protection right, contact our team.