Refund & Returns Policy
MEERBAY LTD
1. Returns Overview
We want you to be satisfied with your purchase. If you are not completely happy, you may request a return in accordance with the policy below.
2. Return Period
You have the right to return your item within 30 days of receiving your order, in line with UK consumer regulations.
3. Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
- Opened or used products
- Items not in original condition
- Products returned after the 30-day period
(Additional exclusions may apply depending on product type.)
5. How to Request a Return
To initiate a return, please contact us at:
📧 sales@meerbay.com
Include:
- Your order number
- The item(s) you wish to return
- Reason for return
We will provide instructions on how to proceed.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked shipping service, as we are not responsible for lost returns
7. Refunds
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund
- Approved refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear in your account.
8. Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.
We will:
- Offer a replacement, or
- Issue a full refund, including return shipping where applicable
9. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
10. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us at sales@meerbay.com
11. Contact Us
For any questions regarding returns or refunds, please contact: